Marigold-en Rules

Communication

We encourage open communication to ensure a long-lasting relationship. To express a concern, register a complaint, or express appreciation for good service, feel free to call or email. We will respond within one business day.

Special Requests

We are happy to accommodate special requests (such as cleaning the oven, inside the refrigerator, and washing windows), with advance notice. Special requests or instructions for your home must be submitted one business day prior to your appointment.

Your Cleaning Schedule

Most homes fall easily into a regularly scheduled window between 8:00-5:00. However, cleaning jobs can be variable. Our goal is to be within one hour of scheduled time. If for any reason you require a more precise time of arrival, we will work with you for a convenient solution.

Cancelled Appointments

Last-minute cancellations are hard on everyone. It can ruin the schedule for the entire day and effect our other clients’ experience. Therefore, we ask that you provide 48 hours notice to cancel your appointment. Timely rescheduling gives us the opportunity to book other clients. Adequate scheduling allows us to offer our employees better pay, rewards, and incentives.

If you cancel your appointment on the day of service, there will be a $50 fee.

Lock-outs: If we arrive to clean for you but we are unable to get into your home or are unable to clean a $75 “lock-out” fee will be charged.

Appointment Fees

We have an $75 minimum for all appointments. Deep cleanings and move-outs start at $160.

Refunds

Due to the nature of our service, refunds are not given to customers. If you call within 24 hours to register a complaint, we will come back to resolve the issue the following business day.

Security

Since most clients are not home when we clean, there must be a way for us to gain entry. It is our preference that you provide a house key-which we will treat with the utmost security. This is a great way to avoid lock-out fees also. We do not accept responsibility for keys left under mats or other objects.

Accidents

Accidents can happen, even with the most careful of house cleaners. Please be aware and let us know of any loose wall hangings, broken furniture or fragile pieces. If an incident does happen, please report it promptly and we will file a claim with our insurance company.

Pets

We cannot be held responsible for the safety of your pets. Please confine your pets as needed.

Payment

Payment is due before or at the time of service. We accept cash, checks and online credit card payments. Effective starting January 1, 2018 those clients who choose the online payment method will be billed on the day of service and expected to pay within 24 hrs. A 2% charge will be added to all credit card transactions. There will also be a $5.00 late charge for every day that the bill goes unpaid. If you would like to avoid late fees I will happily and confidentially keep a credit card on file.

Referrals

We believe word of mouth is the most effective method of advertising. If you are happy with our services please tell a friend. We offer $25 off the next cleaning after a referral has had their home cleaned.

How to get a thorough cleaning:

Your cleaning will be more thorough if your home is uncluttered. It is expected that our clients “straighten up” before we arrive. We will vacuum and mop as far under furniture as our equipment will reach. WE DO NOT MOVE HEAVY ITEMS OR ANY FURNITURE THAT COULD SCRATCH YOUR FLOOR IF MOVED. Feel free to move your furniture before our arrival.

What we bring: We bring all of our own supplies and equipment EXCEPT for a toilet brush.